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  • Jiawei’s lithium-ion battery after-sales service center is committed to providing high-quality products and services for the national new energy power battery customers, associated with our consistent goal to keep upgrading quality of services to approach ‘green travel’. Jiawei’s after-sales service center is constructed by a team of skilled and experienced after-sales engineers, providing customers with 24-hour, timely and efficient after-sales service, to ensure the efficient operation of every new energy automobile with jiawei’s battery.

    7x24 Hours Service: 7 days 24 hours affordable services to ensure real-time reception.

    Response mechanism regarding on different malfunction levels

    1Level I: emergency. Hardware or system problems occurred and caused vehicles to stop running and unable to work.

    Respond in 5 minutes

    Set up service network station in major counties and solve problems within 72 hours.

    2Level II: serious. Failure of some parts and degradation of system performance, normal operation is not affected.

    Respond in 5 minutes

    Professional service team constructed by 500+ engineers to solve the malfunction within 8 hours.

    3Level III: very serious. System confusion or warning, vehicles can be operated continuously and performance is not affected.

    Respond in 5 minutes

    Professional service team constructed by 500+ engineers to solve the malfunction within 2 hours.

    Service Flow

    1

    Registration

    After the user complaint has been processed Customer Service department should follow Customer service complaints and tracking form The Content Collation registration
    2

    Order Creation

    Customer registration form transferred to the after-sales department within 30 minutes ,Hand over to the engineer
    3

    Repairment

    National after-sales service headquarters adopts the principle of proximity,Send an engineer to leave within 2 hours
    4

    Feedback

    In the seven days after the repair process, Return visit and registration of the return visit
    CN
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